Fierce Kindness Privacy Policy

This Privacy Policy describes the policies of Fierce Kindness Solutions Inc. on the collection, use and disclosure of your information we collect when you use our website (https://fiercekindness.com) also known as “the Service”. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may update this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on this page. Your continued access or use of the Service constitutes your acceptance of this and any future revised Privacy Policy for the Service. We therefore recommend you periodically review this page.

Who we are

• Fierce Kindness.com is owned by Fierce Kindness Solutions Inc.
• Our website address is: https://fiercekindness.com/
• You can contact us using: team at fiercekindness dot com

What personal data we collect and why we collect it

Newsletter Sign Up Forms

A visitor may sign up for our Newsletter either by completing one of the Newsletter sign up forms on the site, downloading a a free resource or when placing an order. When a visitor signs up we collect their Name and Email Address and use it to send our weekly Newsletter. We also occasionally send other one off communications on specific topics, to inform of a new product or promote something useful or interesting. You may unsubscribe from our Newsletter at any time using the link provided in every newsletter email.

Purchase and Payment Data

When visitors place an order, we collect the data shown on the checkout page as well the visitor’s IP address. We use this data to process the payment for the order and to deliver the digital products purchased to you.

IMPORTANT NOTE: We do NOT store any credit card information and will only use other data provided for matters directly related to the purchase.

Comments

When visitors leave comments on the site we collect the data supplied in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam comment detection.

Cookies

As with any website, this site uses cookies—small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

IMPORTANT NOTE: We do NOT make use of cookies to serve advertising on this website, nor do we use this data to market to you on other websites.

To learn more about the cookies we use and how to manage them please read our Cookie Policy.

Who we share your data with

When you place an order, we share your billing and payment details with:

• Stripe for credit card payment processing.
• Paypal for payments using via Paypal.

IMPORTANT NOTE: We do NOT store or process any credit card information on our website servers.

If you subscribe to our newsletter, we share your name and email data with Aweber, who provide our email list and newsletter management service.

When you submit a comment on our website, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you use it. If you do have/use a Gravatar, and after approval of your comment, your Gravatar profile picture is then made visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

Order and Payment Data

We retain order data indefinitely to allow us to provide customer support, answer questions and re-issue your download links if requested.

Comments

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Contact forms

We retain contact form data indefinitely so that we have an audit trail of customer support issues and our responses.

Newsletter Sign Up Forms

You will remain subscribed to our newsletter until you decide to unsubscribe (using the link provided in every newsletter).

What rights you have over your data

If you have placed an order on this site, have left comments, submitted a contact form or signed up for our newsletter you can request to receive a copy of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For either of these requests please contact us using: team at fiercekindness dot com

Please note: You will be asked to supply us with proof of identity for the above requests.

Do we send your data outside of the EU?

This website is hosted in a US data centre by a high performance, secure host, and all data is stored in that location. All data including that of EU citizens will be collected, stored and processed in accordance with this Privacy Policy.

Additional information

How we protect your data

• Our website uses the HTTPS protocol to secure all data during transmission to and from your browser, to and from our payment processor, and to secure our access to all stored data.
• Access to our data processing systems is protected by secure passwords.
• We use a high performance, high security host which provides active and passive methods to stop attacks.